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Privacy Policy

Last updated: March 28, 2026

1. Introduction

MowBoss ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and business name when you create an account.
  • Business Data: Customer records, property information, schedules, invoices, estimates, and other business-related data you enter into the Service.
  • Location Data: With your permission, we may collect GPS location data to enable crew tracking, route optimization, and property mapping features.
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: How you interact with the Service, including pages visited, features used, and time spent.
  • Photos: With your permission, photos taken through the app for before/after documentation of service visits.
  • Phone Numbers: Phone numbers provided by you or your customers for the purpose of sending service-related text messages (SMS), including appointment confirmations, crew arrival notifications, service completion alerts, phone verification codes, and customer portal access links.

3. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process transactions and send related information
  • To send notifications, updates, and marketing communications
  • To provide customer support
  • To monitor and analyze usage trends
  • To detect, prevent, and address technical issues and security threats
  • To generate AI-powered features such as property measurements and social media content

4. SMS/Text Messaging

MowBoss uses SMS text messaging to deliver service-related notifications to customers of lawn care businesses using our platform. By explicitly checking the SMS consent checkbox when your phone number is collected, you consent to receive text messages related to scheduled services, crew arrival notifications, service completion updates, phone verification codes, customer portal access links, review requests, and promotional messages. Consent is not a condition of purchase or service.

After opting in, you will receive a confirmation SMS acknowledging your consent.

  • Message Frequency: Message frequency varies based on your service schedule, typically 1–10 messages per week.
  • Message and Data Rates: Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan.
  • Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS notifications from MowBoss.
  • Help: For help with SMS messaging, reply HELP to any message or contact us at support@mowboss.app.
  • No Sharing of Opt-In Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share phone numbers or SMS consent with third parties or affiliates for their own marketing purposes.
  • SMS Service Providers: We use Twilio as our SMS service provider to deliver text messages. Phone numbers are shared with Twilio solely for the purpose of delivering messages on our behalf.

For complete SMS terms and opt-in disclosure, see Section 6 of our Terms of Service.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party companies that help us operate the Service (e.g., cloud hosting, email delivery, payment processing, mapping services).
  • Business Partners: When you use features that integrate with third-party services (e.g., QuickBooks, Stripe).
  • Legal Requirements: When required by law, regulation, or legal process.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted data at rest, secure authentication with hashed passwords, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data in a portable format

9. Children's Privacy

The Service is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@mowboss.app.